Betwinner withdrawal pending: what to do

Most stuck withdrawals have one of four causes. Check them in this order.

1. Your account is not fully verified

Open your profile and check the verification status. Upload a clear photo of your ID and, if asked, a selfie or proof of address. Withdrawals often wait until verification is complete.

2. A bonus is still active

If you took the welcome bonus, the wagering rules must be finished before you can withdraw. Check the bonus section of your account for what is left.

3. You withdraw to a different method or name

Withdraw to the same method you deposited with, in your own name. A different name on the wallet or bank account is a common reason for a decline.

4. It is simply still processing

Mobile money and bank withdrawals can take some time. Do not cancel and re-request the same withdrawal many times, it only restarts the queue.

Still stuck?

1. Open the live chat in Betwinner.
2. Give the withdrawal ID, the amount, the method and the date.
3. Ask what exactly is missing and keep a screenshot of the answer.

Payment guides: Opay, PalmPay, MTN MoMo.

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